Zippo has a lifetime warranty & after sales repair & service that's 2nd to none.
Many years ago an old mates uncle sent them a cheap Chinese knock-off to repair, with a rather 'strongly worded letter'. (The uncle was 'a bit slow' & required another to write the letter for him, who toned it down a bit)
He'd forgotten all about it until a small parcel arrived from Zippo, with a letter explaining that he'd bought crap. Included was a refurbished Zippo.
A few years later I was invited to my mates parents place for a BBQ. Although I'd heard the story before my mate warned me that I'd hear it again as it was his uncles favourite story & to 'Act surprised. It's all the poor buggers got'.
Over the course of the afternoon I caught snippets of the retelling of his little story but feigned interest when it was my turn.
Although an extraordinary piece of generosity from a business, you'd think by the way the uncle waffled on that he'd been sent an ounce of gold.
He had me rolling around in stitches when, with a straight face, he concluded his epic story with 'Lucky I didn't tell them to shove it up their arse ay?'